Returns & Refunds

Fresh produce

Most items we supply are perishable. For hygiene and food-safety reasons, we generally cannot accept returns of goods that have left our control, unless there is a quality or shortfall issue notified promptly.

Reporting a problem

Please inspect goods on receipt. If there is a shortage, damage or quality concern:

• Contact us within 24 hours of delivery or collection
• Email info@georgetannerlimited.co.uk with your order reference, a description of the issue, and photos where possible
• Keep the affected goods available for inspection if we request it

Remedies

Where we agree a justified claim, we may (at our option):

• Replace the affected goods
• Issue a credit note
• Provide a partial or full refund for the affected portion

Consumer rights

If you are buying as a consumer, nothing in this policy affects your statutory rights under UK consumer law.

Related terms

This policy should be read with our Terms of Sale and Delivery & Collection information.